Reverse Logistics

The following is a list of the key service areas covered by DBC Consulting:

Customer Service Interface
The Customer services department is one of the key business areas as they are the direct interface with the customer. DBC Consulting will audit your Customer services department and provide a detailed report covering the current operation as it relates to returned product. After agreement with all areas of the business DBC Consulting would assist in the implementation of the new procedures.

Repair and Return
DBC Consulting have extensive experience in managing repair and return operations both domestically within the UK and on a European wide basis. Initial discussions would identify areas for review and enhancement.

Control Systems
DBC Consulting can provide assistance with locating and implementing computer controlled systems relating to the repair and returns market. Major savings can be made utilising the new technology now available.

Web Solutions
DBC Consulting can assist you in developing your own push / pull repair and returns web solution that will allow customers to track and trace their own repair shipments and force subcontractors to input their transportation data directly to the system. Saving can therefore be made on manpower whilst improving data accuracy and customer service.