The following is a list of the key service areas covered by MF Logistics and Associates:
Returns Procedures
Return product can often be a major problem to any organisation. MF Logistics and Associates will audit your returns procedure and provide
a detailed report covering the current operation plus outlines for a
new and structured procedure. After agreement with all areas of the
business MF Logistics and Associates would assist in the implementation
of the new procedures.
Customer Service Interface
The Customer services department is one of the key business areas as
they are the direct interface with the customer. MF Logistics and Associates
will audit your Customer services department and provide a detailed
report covering the current operation as it relates to returned product.
After agreement with all areas of the business MF Logistics and Associates
would assist in the implementation of the new procedures.
Repair and Return
MF Logistics and Associates have extensive experience in managing repair
and return operations both domestically within the UK and on a European
wide basis. Initial discussions would identify areas for review and
enhancement.
Control Systems
MF Logistics and Associates can provide assistance with locating and
implementing computer controlled systems relating to the repair and
returns market. Major savings can be made utilising the new technology
now available.
Web Solutions
MF Logistics and Associates can assist you in developing your own push
/ pull repair and returns web solution that will allow customers to
track and trace their own repair shipments and force subcontractors
to input their transportation data directly to the system. Saving can
therefore be made on manpower whilst improving data accuracy and customer
service.
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